Widget
What happens after a customer submits a widget request?
Pen's Work creates a customer workspace and a linked expert document, then notifies the expert to continue the work.
The customer's request details become a separate facts area rather than part of the expert's main draft. This prevents the customer from overwriting professional content while still allowing corrections and comments.
Two views, one piece of work
The expert opens the document from the dashboard or email. The customer continues in the tokenized widget workspace, where facts, the live document, and comments stay connected to the same request.
Share the correct customer URL
Widget requests use the tokenized /embed/ workspace, not a public /d/ link. The expert link-copy action preserves this rule. Do not remove the token or replace the URL with the document slug.